We are looking for a receptionist/administrator to join our admin team. The successful candidate will provide a courteous, efficient and professional reception and administrative service. This post is offered on a permanent, full-time basis (37.5 hours per week).
Receptionist/Administrator
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If you are interested in applying, please complete our Application Form and submit with your CV - please ensure you outline in your CV how you meet the essential/desirable criteria (detailed below and in the person specification). For further information, please download our Person Specification, Conditions of Appointment and Job Description.
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Main Responsibilities
- Answer all incoming calls on the main switchboard, ensuring a quick response and accurate transfer to the appropriate person
- Dealing efficiently and professionally with customer queries
- Greeting visitors and directing them appropriately
- Ensuring all visitors are logged in
- Maintaining consultant diaries on Practice Manager system
- Taking responsibility for the upkeep and tidiness of the main reception area
- Assisting in the setting up of clinic/meeting rooms and organising refreshments when requested
- Booking appointments as required
- Ensuring files are prepared for clinics as required
- Processing customer payments
- Ordering stationery
- Handling all incoming and outgoing mail
- Supporting the administration and other teams as required
Criteria
Essential criteria:
- 4 GCSEs (Grade A-C) or equivalent to include English;
- 1 years’ experience working in a similar role;
- Competent in the use of Microsoft Word, Excel and Outlook;
- Excellent keyboard skills;
- Ability to communicate effectively with a wide range of people;
- Excellent customer service skills and telephone manner;
- Excellent organisational skills;
- Ability to deal with confidential/sensitive issues appropriately;
- Ability to work well as part of a team as well as on own initiative.
Desirable criteria:
- RSA/OCR Level 2 Word/text Processing;
- Experience working within a healthcare setting.
What we offer
- An opportunity to be part of a successful, growing organisation
- Discounted healthcare
- Competitive salary
- 27 days annual leave plus bank holidays
- Continued development/learning